Refund policy

Returns

Our policy lasts 10 days. If 10 days have gone by since you received your purchase and you have not made contact with us, unfortunately, we can’t offer you a refund or exchange. We are not responsible for incorrect sizes of your product. Please check the sizing charts before purchase.

Returns must be received in new condition. Items returned with obvious use, makeup, animal hair, dander, perfume, or similar product stains may be subject to refusal.

Return Address:

The return address will be sent to you in an email

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Defective or Damaged Products

In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. To receive a replacement product, the customer needs to simply provide us a picture of the product (defect) in question and the name on the order and email it to contact@BohoLocos.com. 

Once we verify the defect, we will ship a replacement product and send it right out to the address on file. 

Defect returns:
1. Contact us at contact@BohoLocos.com by submitting an online ticket with your order number and issue. You may also submit a request through our Facebook chat.
2. Please email us the tracking information for the items being sent back, for we do not cover the cost of shipping back to us
3. Ship package(s) through your local USPS
4. Your replacement item will be shipped out to you 7-10 days of us receiving your return.

If we review the defect and determine it is not a manufacturing error, your products will be shipped back to the address on file. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at BohoLocos@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.